Booking Terms & Conditions

At Activenture Africa Safaris, we believe that your journey into Africa’s wild and wondrous landscapes should begin with clarity and confidence. Our Booking Terms & Conditions are designed to ensure transparency, trust, and a seamless experience from the moment you inquire to the final moments of your safari. This section outlines everything you need to know—from securing your gorilla permits and understanding payment timelines to cancellation policies and special travel considerations. Whether you're planning a luxury gorilla trekking experience, a family adventure, or a tailor-made expedition, these terms serve as your roadmap for responsible and reliable travel with us. We encourage all guests to review the details carefully and communicate any special requests in advance.

Our Terms

  • Proposed itineraries & quotes are subject to availability at the time of booking. If accommodation / activities of this itinerary are not available at the time of booking, we shall endeavor to offer suitable alternatives.
  • Gorilla permits per person of US $ 800 per permit or US $ 1,500 per permit for the gorilla habituation experience in Uganda or US$1,500 per gorilla permit in Rwanda or US $ 250 per chimpanzee permits in Kibale NP in Uganda require to be paid together with the deposit.
  • The cost for these permits is nonrefundable. In case of cancellation, permits can be rescheduled for trekking on any other available date.
  • The appointed driver/ tour guide will accompany clients throughout the safari, assist them with check-in at listed accommodation and share his knowledge of flora and fauna.
  • A language specific tour guide (French, Spanish, German, Italian) is available against a surcharge.
  • Clients with special requests, must specify such requests in written communication i.e special days (honeymoon, anniversaries, birthdays), special diets & health conditions.
  • Any complaints as regard the tour must be made in writing within 7 days of the finish date of the tour.
  • Where applicable for charter or scheduled local flights, the following baggage restrictions apply: 15 kgs on all flights in small, soft-sided bags.
  • Abbreviations for the meal plan are as follows:
    • BB=Bed & Breakfast 
    • DBB=Dinner, Bed & Breakfast
    • FB=Full Board.
  • The Company provides clients with travel and/or other services either itself or acting as agents for principals engaged in or associated with the travel industry, such as airlines and other ground handlers or lodges/camps etc. The Company represents such principals as agents only and accordingly accept no liability for any loss, damage, injury or death which any client may suffer as a result of any act or omission on the part of or the failure of such principals to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by such principals (which is often constituted by the ticket or voucher issued by the principal), shall constitute the sole contract between the principal and directly with the client and any right of recourse the client may have, will be solely against such principal. The Company reserves the right to increase the tour fares due to any increase in government taxes, airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates.

Payment Terms

  • Deposit: 25% of the total safari price within 7 days of confirmation.
  • Balance: full balance due 45 days (6 weeks) prior to arrival.
  • Reservations: made within 45 days or less prior to arrival: Immediate full prepayment due.

Cancellations received within:

  • 30 days before the safari date attracts a 20% cancellation fee
  • 29 to 23 days before safari date attracts a 25% cancellation fee
  • 22 to 15 days before safari date, attracts a 40% cancellation fee
  • 14 to 08 days before safari date attracts a 55% cancellation fee
  • 07 to 03 days before safari date attracts a 65% cancellation fee
  • 02 days before safari date attracts a 95% cancellation fee
  • No Show attracts a 100 % cancellation fee

Additionally, rates quoted face unforeseen cost increases like: general government tax increases, fuel, exchange rate fluctuations, itinerary amendments, availability restrictions, and other factors/circumstances beyond our control.

 

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